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Outbound Call Center Services

Today, enterprises have to find efficient ways to manoeuvre in a complex business landscape and yet remain competitive. Providing cost effective solutions and not compromising on quality has been a major hurdle for businesses worldwide. One way to address this issue is to outsource your outbound call center service to an efficient service provider in an offshore location who has both expertise and experience in handling such services.

Any hallmark of a successful organization depends on how well they provide service to their customers. Having an in-house outbound call center can be a tedious process and not to mention additional infrastructure costs, hiring skilled labor, buying new equipments, and training will all bite into your financial resource and deviate you from your core competencies. One of the best ways to elevate your customer service is by outsourcing your outbound call center services to a well-established outsourcing service provider who has expertise in providing outbound call center services with a better track record.

Novem Infotech are one of the most trusted outbound call center outsourcing service providers with 10+ years of experience in providing outbound call center / contact center services for both domestic and international clients. Our expertise in this domain has helped us to serve clients from EMEA, US, UK, Australia, and Asia regions.

Rely on Novem Infotech for end-to-end Call Center Outsourcing Services

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Our wide Range of Outbound Call Center Services:

At Novem Infotech we have the experience and expertise of providing a wide range of Outbound Call Center Outsourcing Services for over a decade. Our services include:

  • 01
    B2C and B2B Customer Acquisition
  • 02
    Appointment Setting
  • 03
    Customer Loyalty Programs
  • 04
    Direct Sales
  • 05
    Sales Lead Follow-up
  • 06
    Product/Service Promotion
  • 07
    Mortgage Lead Generation
  • 08
    Product Promotion
  • 09
    Lead Generation
  • 10
    Tele Surveys
  • 11
    Sales Verification
  • 12
    Debt Collection
  • 13
    Warm Calling
  • 14
    Cold Calling
  • 15
    Email Follow-up
  • 16
    Market Research
  • 17
    Disaster Recovery
  • 18
    Database Selling Services
  • 19
    Data Validation Services
  • 20
    Service Satisfaction Follow-up
  • 21
    Information Gathering

Why Outsource your Outbound Call Center Services to Novem Infotech?

  • Novem Infotech has 10+ years of experience in providing unrivalled end-to-end outbound call center solutions for businesses globally
  • Highly experienced professionals with requisite skills to efficiently handle outbound customer service and sales calls
  • Training and Development is in our DNA to ensure we provide services that adhere to global standards
  • 24/7 uninterrupted multichannel support throughout the year to which facilitates customer support across various mediums
  • We have the best of quality assurance professionals who make sure the outbound call center services offered are of highest quality
  • We use state-of-the-art data and voice communication systems that facilitates in efficient customer service
  • Our deep domain expertise in outbound call center services ensure reduction in call abandonment rates and improved customer satisfaction
  • We as well provide excellent market coverage, web reporting services, and remote call monitoring facilities to our clients to gain significant advantage over competition

Phone

+91-80-69999939


Location

#166/199, Virgonagar Post, Bangalore - 560049


E-mail

info {at} noveminfotech.com


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