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Live Chat Support Services

Today, if customer queries are not resolved instantly, then it is a case of lost business opportunity due to customer dropout. This live online chat support helps customers to connect instantaneously while browsing that facilitates their overall online experience and ensure reduced customer dropouts. This live chat support has become a boon for enterprises globally to create a communication channel for marketing new products and services and resolve customer queries instantly.

Novem Infotech, a pioneer in providing Live Chat Support Outsourcing services for businesses worldwide for more than a decade. Irrespective of the type of chat which includes product related query, service related query, request for a call back or to sell any product or service, we deliver Live Chat Support services that enhance the trust factor with your brand and overall customer satisfaction.

Rely on Novem Infotech for end-to-end Call Center Outsourcing Services

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Outsource Live Chat Support Services to Novem Infotech

At Novem Infotech we have 10+ years of experience and expertise of providing Live Chat Support to various business functions such as:

  • 01
    Inbound Customer Service
  • 02
    Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other industries
  • 03
    Customer Care
  • 04
    Live Operators and Live Web Chat
  • 05
    Outbound Customer Service Visitor Initiated Chat
  • 06
    Chats For Customer Inquiries And Complaint Resolution
  • 07
    Lead Generation and Lead Follow-Up
  • 08
    Technical Support/Troubleshooting
  • 09
    Telemarketing
  • 10
    Information on Products/Services
  • 11
    Order Management
  • 12
    Order Fulfilment
  • 13
    Order Verification
  • 14
    Order Processing Queries
  • 15
    Billing Support
  • 16
    Helpdesk Support
  • 17
    Real Time website monitoring and traffic analysis

Why Choose Novem Infotech to Provide Live Chat Support Services?

  • Novem Infotech has 10+ years of experience in providing sophisticated Live Chat Support services for businesses globally
  • Highly experienced professionals with requisite skills to handle chat queries and cross-sell and up-sell products/services when required
  • Training and Development is in our DNA to ensure we provide services that adhere to global standards
  • 24/7 uninterrupted service throughout the year to ensure better resolution rates and reduced customer dropouts
  • We have the best of quality assurance professionals who make sure the live chat services offered are of highest quality
  • We provide businesses the option of customizing live chat service depending on resource allocation, pay per chat, pay per month, and pay per hour options.
  • Our deep domain expertise in providing both technical and non-technical live chat support services have enabled us to deliver customer experiences that has resulted in greater customer satisfaction

Phone

+91-80-69999939


Location

#166/199, Virgonagar Post, Bangalore - 560049


E-mail

info {at} noveminfotech.com


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