ARTICLES

Novem Articles

Call centers / contact centers are increasingly becoming an important asset for companies to improve operational performance to remain competitive globally. In fact, call centers are your first line of interaction with your customer and the conversation between your company and customer ensures how long the relationship lasts.

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Novem Articles

As businesses are looking to expand their horizons, it is important to make strategic decisions that help them to weather turbulent times ahead and remain competitive in a challenging market. Today, enterprises across the globe do not deny the benefits of outsourcing and do not question as to ‘why’ and ‘how’ but ‘where’.

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Novem Articles

As per industry reports, it says that companies are losing close to $41 billion for poor customer services in the US alone. So, one can imagine the cost of poor customer service that is costing billions more across the globe.

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