Call centers / contact centers are increasingly becoming an important asset for companies to improve operational performance to remain competitive globally. In fact, call centers are your first line of interaction with your customer and the conversation between your company and customer ensures how long the relationship lasts.Read More
As businesses are looking to expand their horizons, it is important to make strategic decisions that help them to weather turbulent times ahead and remain competitive in a challenging market. Today, enterprises across the globe do not deny the benefits of outsourcing and do not question as to ‘why’ and ‘how’ but ‘where’.Read More
By partnering with Novem Infotech for our global customer service we saw a drastic change in customer satisfaction and customer retention levels.
We are extremely happy with their adaptability to handle changing plans and KPIs for lead generation. Their reporting structures are comprehensive and easy to know where the dollar is spent and what will be the ROI. Moreover, their communication is seamless and consistent throughout.
By availing their live chat support we were able to see reduction in the customer dropouts, huge increase in the time spent on website by customers and boost in sales and inventory.