Call Center Outsourcing Services Company

In today’s dynamic market there is a thin line that differentiates businesses worldwide from realizing complete success and failure. It is of utmost importance that enterprises focus on their core competencies and outsource work that requires deep industry domain expertise such as call center services. Many Fortune 1000 enterprises and Government organizations across the globe have realized tremendous potential of call center outsourcing which has indeed become a key strategic component for enterprises worldwide to remain competitive and relevant.

Novem Infotech are pioneers in providing call center outsourcing services for 10+ years to both domestic and international clients. Companies from EMEA, Asia, US, and UK regions have benefitted tremendously from our expertise in multi-channel call center outsourcing services by ensuring round the clock support to their customers. By partnering with our call center services, we ensure not only 24/7 customer support but also streamline your Customer Relationship Management (CRM) process to achieve greater ROI and align business growth as per enterprise objectives.

Our Call Center Services

Inbound Call Center Services

We’ve been providing inbound call center services for clients worldwide for 10+ years. Get customized inbound call center solutions for optimized results.

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Outbound Call Center Services

Reach out to your valued customers round the clock and deliver service of highest quality. We provide in-depth expertise in outbound call center services to domestic and international clients.

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Help Desk / Technical Support

Develop long lasting relationships with customers at every facet of a sales cycle. Stand apart from your competition with our expertise in providing Technical Support / IT Helpdesk Support.

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Email Support

Be on top of each and every mail received across all time zones. Showcase your commitment to deliver unparalleled customer support with our Email Support Services.

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Live Chat Support

Reduce on customer dropouts from your website with a well-established live chat support. We offer unrivalled expertise in Chat support for businesses across the globe.

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Create a cost-effective telemarketing solution to manage your sales leads, product promotion, appointment setting and many other services.

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Find the right talent with right experience to build the next-gen workforce across a wide range of industries. Novem Infotech has 10+ years of expertise in providing end-to-end human resource solutions for clients worldwide to recruit the right candidate. With stringent in-house processes, we deliver quality candidates with the right skill set every time.

Contact Novem Infotech today to find out how we can transform your business by providing end-to-end Manpower / Staffing solutions to stay ahead of your competition.

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Latest News

Novem Infotech news

Top 7 Call Center Best Practices to Improve Customer Satisfaction

Call centers / contact centers are increasingly becoming an important asset for companies to improve operational performance to remain competitive globally.

Novem Infotech news

7 Things to Consider Before Partnering a Call Center Outsourcing Provider

As businesses are looking to expand their horizons, it is important to make strategic decisions that help them to weather turbulent times ahead and remain competitive in a challenging market.

Novem Infotech news

Top 9 Benefits of Call Center Outsourcing

As per industry reports, it says that companies are losing close to $41 billion for poor customer services in the US alone. So, one can imagine the cost of poor customer service that is costing billions more across the globe.

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